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#Frequently asked questions

We've compiled a list of the most frequently asked questions we receive from customers. If your question is not answered below, please do not hesitate to reach out via email.

Where are your products manufactured?
We craft our products in our home studio. We believe in small batch production and pride ourselves on the quality of our products.
We have a 7-day return policy. If you are unhappy with your product, you must email us and let us know within 7 days of receiving the product. Lit candles or used aroma melts cannot be refunded. We do not cover return shipping.
How are your products made?
All products are hand-poured with attention to detail given to each one. We use all natural materials of the highest quality. Many big box store candles use paraffin wax which when burned, is linked to toxins that are unhealthy.
Where do you ship?
We ship worldwide! Please note that international orders do not qualify for free shipping.
Who are Piper and Harlow?
Piper and Harlow are our family dogs. Check out our Our Story page to meet them!
Why aroma melts?
While many people love the ambiance of candles, aroma melts are a wonderful alternative that add a layer of safety since there is no burning wick. Aroma melts are an excellent choice for dorm rooms, work environments, or every day use in the home.